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Billing Overview

Open Billing and select Overview to see your organization's plan and credit balance.

Only administrators can buy credits or change billing settings.

Balance and Usage

  • Balance is the total credits your organization has, including credits in use by running commands.
  • Available is what you can spend on new commands right now.
  • Held credits are set aside for commands that are still running. They are not an extra charge: when the command finishes, they are either used or returned.

To see how many credits your organization used this month, open Usage limits.

Manage Billing

From Overview, you can:

The other Billing tabs are Payment methods, Billing history, Credit grants, and Preferences.

Switch to Pro

The Free plan includes one user and only the commands marked Included in Free in Pricing. Pro includes unlimited users and all commands.

  1. On the Free plan, click Switch to Pro.
  2. Review the confirmation and click Switch to Pro.

When you switch, your remaining Free credits expire and you stop receiving monthly Free credits. Commands already running finish normally. Switching does not buy credits, so buy credits after you switch.

The switch is permanent. You can't return to the Free plan or cancel Pro.

Stop Spending

To stop automatic charges, turn off auto-reload. Your purchased credits never expire and keep working until you use them up. After that, new commands won't run until you buy more credits.

When Commands Won't Run

First check your available credits and your usage limit. Running commands hold credits, so your available amount may be lower than your balance. If you are on free plan, upgrade to pro plan to use all features without restrictions

Overview may also show one of these notices:

  • Outstanding debt: your organization owes credits, and new commands won't run until the debt is paid. This can happen if a payment for earlier credits was refunded or disputed. Your next credit purchase pays off the debt first.