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CloudAEye Support

Welcome to the CloudAEye Support page. We're dedicated to providing you with the assistance and information you need to make the most out of our service.

Frequently Asked Questions (FAQ)


Q1: How do I integrate CloudAEye with Slack?

Answer: Navigate to our installation guide on our landing page for a step-by-step walkthrough.

Q2: What kind of alerts can I receive in Slack?

Answer: With CloudAEye for Slack, you can receive all the alerts that you've configured in the Alerts page directly in your chosen Slack channel.

Q3: I'm facing issues with the Webhook. What should I do?

Answer: Ensure that the Webhook URL is correctly set in the CloudAEye dashboard. You can find out more information about Webhook integrations in the Webhook page. If the problem persists, please reach out to us directly.

Q4: How can I change the Slack channel for my alerts?

Answer: From the Alerts page, you have the ability to edit alerts. There, you can change your notification channel to a different Slack channel. For more details on editing alerts, check out the Edit an Alert page.

Q5: Are there any costs associated with the Slack integration?

Answer: The Slack integration is a part of CloudAEye's suite of features and does not come with any additional costs.

Log Insights

Q6: How does Log Insights help me identify issues?

Answer: Log Insights is a powerful feature that leverages advanced AI capabilities to expedite the process of resolving issues. It monitors application logs, extracts any exceptions found within them, and provides an analysis of what went wrong.

Log Patterns

Q7: How does Log Patterns simplify log analysis?

Answer: Log Patterns utilizes advanced algorithms to automatically scan and group logs based on common patterns. This intelligent grouping helps engineers quickly pinpoint key information amidst vast log data, thus streamlining the troubleshooting process.

Log Anomaly

Q8: What information is available on the logs anomaly dashboard?

Answer: The dashboard offers a historical overview of detected anomalies over the past few days. This allows you to monitor patterns, assess system health, and make informed decisions on any required interventions. You also have the ability to change the timeline and view anomalies which occurred during that time period.

Root Cause Analysis (RCA)

Q9: How long does it take to setup Root Cause Analysis (RCA) service?

Answer: It usually takes less than 5 minutes to setup Root Cause Analysis. The integration is automated (see ex. Datadog). Assuming you have few days of operations data available, the analysis may begin quickly.

Contact Us

If you can't find the answer to your question in our FAQ, don't hesitate to reach out:

Useful Resources

At CloudAEye, we're here to support you every step of the way.