Free Trials¶
Overview¶
CloudAEye provides 14-day free trials! This topic provides details on how you may try out CloudAEye SaaS (Software-as-a-Service) by leveraging the free trial period.
Trial Details¶
Kosal - Root Cause Analysis¶
The following featuers are available in our free trails from Root Cause Analysis service.
| Service Name | Details |
|---|---|
| Root Cause Analysis | Automated root cause analysis of 10GB of logs, 10M count of metrics, and 10M count of trace spans. |
| RCA Assistant | 3 users; up to 500 questions |
| Notifications | 5 channels - Slack, SNS, Webhook, Email and SMS. 30 emails and 30 SMS notifications |
| User Management | Up to 3 team members; manage tenant and service level access |
Spotlite - Log Management¶
The following features and services are available in our free trials from the Log Management product suite. This provides you access to AI-powered services that addresses your pain ponts in log management.
| Service Name | Details |
|---|---|
| Logs | 1 small service; 1 GB new log ingestion per day; 3-day retention; parse logs with sophisticated rules; view logs with dashboard |
| Logs Analyzer | 1 service that analyzes your logs automatically for anomaly detection, insights and patterns |
| Log Assistant | 3 users; up to 500 questions |
| Notifications | 5 channels - Slack, SNS, Webhook, Email and SMS. 30 emails and 30 SMS notifications |
| User Management | Up to 3 team members; manage tenant and service level access |
| AWS Services | Collect logs and metrics from supported AWS services |
Prerequisites¶
In order to use the free trials, please register with CloudAEye!
Free Trials¶
14-Day Free Trial Guide¶
Introduction¶
To help you make the most out of your experience, we offer a 14-day free trial of our services. It starts from the day you register with CloudAEye SaaS.
Getting Started¶
- Visit our website and sign up for a new account.
- Complete the registration process to gain access to our services.
- Once registered, your free trial period will be activated.
- Enjoy unrestricted access to our services for the next 14 days!
Adding a Payment Method¶
To ensure a seamless transition after your free trial, we recommend adding a payment method to your account before the trial period ends. Here's how:
- Log in to your CloudAEye account.
- Navigate to Manage Billing section.
- Click on "Add Payment Methods" and enter your payment details securely.
Why Add a Payment Method?¶
Adding a payment method is crucial to avoid service interruption. Here's why:
- Continuity of Service: To ensure uninterrupted access to our services beyond the 14-day trial period.
- Seamless Transition: Adding a payment method ensures a smooth transition to a paid subscription if you choose to continue using our services.
Email Reminders¶
To ensure a smooth transition at the end of your trial period, we employ a series of email reminders if a credit card has not been added:
-
Sent on Day 7: A friendly reminder that your trial period is halfway through, prompting you to add a credit card to avoid any service interruptions.
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Sent on Day 14: A crucial reminder that today marks the last day of your trial period. Without adding a credit card, your service is scheduled for deletion tomorrow. Take a moment now to ensure the seamless continuation of your service without any interruptions.
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Sent on Day 15: Regrettably, as no credit card was added, this email confirms the deletion of your service. Please note that any associated data may be permanently removed.
For users who have not added any service during their trial period, we provide proactive email reminders to encourage them to explore our services:
-
Sent on Day 3: A friendly reminder that your trial period is in progress and will conclude soon. Consider adding a service now to experience our offerings during the remaining days.
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Sent on Day 12: Your trial period is approaching its end in the next few days. Don't miss the opportunity to add a service and fully explore our offerings during the remaining trial period.
Service Deletion Policy¶
If you choose not to add a payment method, please be aware of our service deletion policy:
- Deletion Date: On the 15th day after your trial activation, your service will be deleted if no payment method is added.
- Data Retention: Please note that any data associated with your account may be permanently deleted after service removal.
FAQ¶
Who should consider using this service?
With CloudAEye, you can use the latest breakthrough of AI to find answers, not just data visualizations.
Startups and enterprises who are using public cloud (AWS) and looking to reduce the total-cost-of-ownership (TCO) in cloud ops will find CloudAEye useful. Customers who have cloud native application(s) based on microservices architecture will benefit most from our AI powered services.
Do I need to provide my credit card for free trials?
No. Adding a credit card will ensure continuity of your service after the trail period. You will not be charged for using the free-trial services.
If I add a credit card in the middle of the trial period, will my trial period end?
No, the 14-day trial period will not end prematurely. The billing calculation will commence after the completion of the full 14-day trial period, regardless of when you add a credit card—even if it is added on the first day.
How do I find out if I go over the quota?
You are not allowed to create other (ex. medium or large) service types without a credit card. You may see your projected bill in the billing UI.
What happens when I go over my quota?
Without a credit card, you will not be allowed to go over the quota. If you provide a credit card, you will be charged for any services you use outside the free-trial boundary.
What is expected from me?
We would like to work with you to properly configure the AI based services. Your participation will help to deliver optimal results.
What happens at the end of trial period?
- We request that you give us feedback so that we can improve our services for you.
- If we are able to solve your pain points and meet your expectations, we invite you to continue using our services.
Thank you for trying out our services and giving us your feedback.