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Auto-Reload

Auto-reload buys credits automatically when your available balance drops to a level you choose. Only administrators can change these settings.

Configure Auto-Reload

  1. Open Billing, select Overview, and click Manage auto-reload.
  2. Turn on Use auto-reload.
  3. Under When available credits reach, enter the balance that triggers a purchase. Under Bring available credits back up to, enter the target balance.
  4. Optionally turn on Monthly auto-reload cap and enter the Maximum automatic purchases (credits) for the billing month.
  5. Select a card and click Save.

For example, with a threshold of 10 and a target of 50, auto-reload buys enough credits to bring your available balance back to 50 when it drops to 10.

Outstanding Debt

If your organization has outstanding debt, auto-reload runs even when your balance is above the threshold. One charge pays off the debt and tops you up to the target. For example, with 15 credits of debt, a target of 50, and 10 available, auto-reload buys 55 credits.

How the Cap Works

The monthly cap limits how many credits auto-reload can buy each billing month. Credits you buy yourself don't count toward it, and neither do credits you use. The cap resets each billing month, which starts on the same day as your signup date.

If the cap doesn't leave room for a full top-up, auto-reload buys a smaller amount, with a minimum of 5 credits. Reaching the cap doesn't stop you from using the credits you already have.

Without a cap, auto-reload keeps topping up as you use credits. To limit usage instead, see Usage Limits.

Disable Auto-Reload

Turn off Use auto-reload and click Save. This is how you stop automatic charges.

Turning it off doesn't cancel a payment that is already in progress or remove any credits. Your credits keep working until you use them up.

If an Automatic Payment Fails

If your card declines an automatic payment, auto-reload turns off. Check Billing History, update your card, and turn auto-reload back on.

If a payment shows as Uncertain, wait for the result or contact Support. Your card may have been charged.